Shipping policy

1. Order Confirmation and Processing

Once your order has been successfully placed, you will receive a confirmation email containing your order details.

Orders are typically processed within 3–5 business days for inventory preparation, packing, and shipment arrangement.

When your order is shipped, you will receive a shipping confirmation email with tracking details.

Please note that tracking information may take 5–7 business days to update in the carrier’s system, and in some cases, up to 10 business days during peak seasons.

 

2. Shipping Methods and Delivery Time

We work with trusted shipping carriers, including USPS, Canada Post, Uniuni, and other local logistics partners, depending on the delivery destination.

Estimated shipping times are as follows:

  • United States: 12–20 business days

  • International: 12–30 business days

Please note that delivery times are estimates and may vary due to circumstances beyond our control, including:

  • Holidays

  • Customs delays

  • Severe weather conditions

  • Natural disasters

  • High shipping volume

  • Delivery destination restrictions

 

3. Order Modifications

Customers may request changes to the shipping address, product size, color, or variant within 12 hours of placing the order.

After this timeframe, we may no longer be able to modify the order once processing has begun.

Please ensure your shipping information is entered correctly at checkout, including house/apartment number, street name, city, state, and postal code.

 

4. Shipping Restrictions

We ask customers to provide complete and valid shipping information to avoid delivery issues.

Please note we are unable to issue refunds for packages when:

  • Delivery fails due to incorrect/incomplete shipping information

  • Multiple delivery attempts are unsuccessful

  • The package is refused by the recipient

  • Tracking shows the package was successfully delivered